TERMS AND SALE
CONDITIONS

1. Terms and Conditions

The purchase of a ticket implies full knowledge and unconditional acceptance of these General Conditions (conditions of sale, cancellation policy, rules of use, and rules of respect and Code of Conduct).

It is the customer’s responsibility to review the specific characteristics, before purchasing the ticket, as indicated in the corresponding ticket information text or on the corporate websites.

Tickets can be purchased online or via the ticket vending machines located at the stations.

A valid ticket is required for travel. Passengers must reserve their specific departure and return times.

Children up to 3 years of age may travel free of charge, provided they do not occupy a seat. Children aged 4 to 14 will pay the children’s fare according to the current tariff. All children must travel with a vàlid ticket.

Possession of a ticket does not guarantee a seat on the train. Passengers who do not find an available seat may travel standing on the platforms or in the interior aisles of the carriages.

The return ticket is valid for the specified journey and for the day of use purchased. It allows travel from the selected station and the return journey to the same departure station. It is not valid for journeys on different days, except for tickets for persons staying overnight in Vall de Núria.

If, for any reason, the Coma del Clot cable car is out of service, no refund will be issued, as this service is included in the rack railway ticket at no additional cost.

Users have various channels available to send complaints or suggestions to FGC. These can be consulted at this link.

 

2. Cancellation Policy

Products sold for a specific date may be cancelled up to 11:00 p.m. the day before the date of travel. No refunds will be issued after this time or once the travel date has passed.

Cancellation of purchased products must be carried out through the Customer Area, in the Order History section. By selecting the specific ticket and clicking on “View details,” you will have the option to request a refund if you are within the established period.

No other type of cancellation or exceptions will be considered beyond those specified in this document.

 

3. Rules for Use of Tickets and Facilities

To travel, it is essential to have purchased an appropriate ticket for the intended journey and to follow any instructions given by FGC staff.

Seats reserved for persons with reduced mobility or other groups specified on signage must be respected.

The ticket must be kept until exiting the destination station. Passengers must present their ticket to any Vall de Núria staff member who requests it. The ticket will not be valid if it has been altered or tampered with, or, when applicable, if it is not accompanied by the required identification card or does not comply with the specific conditions of use.

If a passenger holds a ticket showing signs of having been altered or forged, the provisions set out in the corresponding Railway Law will be applied.

Pets may be brought free of charge. Dogs must wear a muzzle and be kept on a leash from the moment they enter the rack railway facilities. Small animals must travel in baskets or cages. Under no circumstances may animals occupy a seat.

Dogs considered potentially dangerous under Law 10/1999 of 30 July (DOGC no. 2948, 09/08/99) may not be handled by persons under sixteen years of age, either on trains or at stations. In accordance with Decree 170/2002 and Royal Decree 287/2002, the person accompanying the dog must carry the relevant license and proof of registration in the Municipal Register. The leash must be shorter than 2 metres, and no more than one dog per person is permitted. The animal’s owner shall be solely responsible, including vis-à-vis third parties, for any incident arising from the animal’s behaviour.

Passengers travelling with luggage must use the luggage racks. Aisles and carriage platforms must be kept clear.

To extend a journey, the customer must alight at the next immediate station and purchase the appropriate ticket for the remainder of the journey.

Specific Conditions for Accessing the Vall de Núria Rack Railway with a Season Pass

Season pass holders do not need to make a prior reservation to access the rack railway. Access to the rack railway facilities is guaranteed by passing through the corresponding barriers.

 

4. Respect and Coexistence

FGC is a space that promotes coexistence. Users must therefore maintain civil, correct, and respectful behaviour towards other passengers and FGC staff, and must follow the instructions of FGC personnel, signage, train and station announcements, and public address systems.

Users must comply with basic safety rules on the rack railway and at stations:

• Leaning out of carriages; boarding or alighting outside stations; boarding or alighting while trains are coupling or when the train is not completely stopped; forcing or obstructing the opening or closing of doors; entering driver cabins; transporting goods of any kind except hand luggage; transporting flammable products or hazardous materials; and accessing tracks, tunnels, bridges, or viaducts reserved exclusively for railway use are prohibited.
• Any behaviour that endangers the physical integrity of other users or harms the interests of FGC is also prohibited.

The following are not permitted:

• Smoking on Vall de Núria Rack Railway trains, platforms, or enclosed station areas, in accordance with applicable legislation.
• Taking bicycles onto trains. Bicycles may only be transported in the freight wagon, within the circulation and timetable established for this transport, and upon payment of the corresponding ticket according to current fares.
• Posting notices.
• Distributing advertising materials.
• Street vending within FGC trains or facilities.
• Bringing in objects or materials that could be dangerous or a nuisance.
• Carrying out activities or actions that may disturb or disrupt public order or FGC services.
• Actions that damage or dirty trains or facilities.
• Remaining in the facilities outside established opening hours.
• Manipulating, destroying, or damaging any element related to railway circulation and service in general.
• Throwing waste out of windows or placing objects on or near the tracks.
• Begging or carrying out any kind of artistic or commercial activity on trains or in facilities without company authorisation.
• Improper use of alarm devices.
• Approaching the edge of the platform.
• Going down onto the tracks or crossing them outside designated crossings.
• Accessing areas and premises where entry is expressly prohibited.

 

Failure to comply with these prohibitions constitutes an infringement under Railway Law 4/2006 of 31 March and may be sanctioned with fines of up to €6,000 for minor offences, up to €30,000 for serious offences, and up to €300,000 for very serious offences.

Ferrocarrils de la Generalitat de Catalunya declines all responsibility for accidents that may occur because of non-compliance with these provisions.

1. Terms and Conditions

The purchase of a ticket implies full knowledge and unconditional acceptance of these General Conditions (conditions of sale, cancellation policy, rules of use, and rules of respect and code of Conduct).

It is the customer’s responsibility to obtain prior information, before purchasing the ticket, about the specific characteristics of each ticket, as detailed in the corresponding ticket information text or on the corporate website.

Tickets must be purchased through advance sales channels. If seats are available, tickets may also be purchased at Balaguer station or on board through FGC customer service staff.

Children under four years of age may travel free of charge if they do not occupy a seat.

Possession of a valid Train of the Lakes ticket guarantees transport service and a reserved seat on the train.

The Historic Train is not adapted for PRM (Persons with Reduced Mobility). Access to the carriages involves three fairly high steps, and the dimensions of the corridors and compartment doors do not allow wheelchair access.

The Panoramic Train is fully adapted and has 2 special spaces for PRM.

Users have different channels available to send complaints or suggestions to FGC. These can be consulted via the corresponding link.

 

2. Cancellation Policy

Cancellation will be free of charge, with no cost to the purchaser, provided it is made before partial or full use of the purchased services and within 15 calendar days from the purchase date. Otherwise, the customer will not be entitled to a refund.

Cancellation cannot be processed once the scheduled service date has passed, regardless of the purchase date.

To request a cancellation, an email must be sent to [email protected] indicating the booking reference number, the purchase amount, and the holder’s details, within the specified deadline.

 

3. Rules for the Use of Tickets and Facilities

To travel, it is essential to have purchased an appropriate ticket for the journey and to follow the seat assignment given by FGC customer service staff.

The ticket must be kept until leaving the destination station and shown upon request by company staff at any point during the journey.

The ticket will not be valid if it has been altered or tampered with, or, where applicable, if it is not accompanied by identification or does not meet the specific conditions of use.

If a traveller carries a ticket showing signs of being altered or forged, the provisions of the applicable railway law will apply.

Improper use of the service entails payment of a minimum penalty as defined by the applicable law. The minimum penalty is €100. A 50% reduction applies if payment is made within 48 hours on working days. Minors under 18 benefits from a 50% reduction if payment is made within 30 days.

Sitting on the platforms is not allowed under any circumstances.

Minors must be accompanied when moving throughout the train and should take special care on platforms and access areas.

At station stops, passengers must begin boarding at the first whistle from the locomotive.

Pets are allowed, but only small animals (dogs, cats) weighing no more than 6 kg. They must be kept on a leash and muzzled or carried in a basket and/or cage with a device to contain and remove waste. Cage size must not exceed 60x35x35 cm. Under no circumstances may they occupy a seat.

Bicycles may be transported free of charge, as long as train occupancy allows. Prior notice must be given by email to the staff. Bicycles will be placed in the postal carriage, and customers must load them themselves.

Passengers traveling with luggage must use the luggage racks. Aisles and platforms must remain clear.

 

4. Respect and Coexistence

FGC is a space that promotes coexistence. Therefore, users must maintain a civic, appropriate, and respectful behaviour toward other passengers and FGC staff, and must follow staff instructions, signage, train and station announcements, and public address communications.

The following are not permitted:

• Smoking in any FGC facility
• Opening train doors while the train is in motion
• Leaning out or extending objects or body parts through windows or openings
• Using the train WC during station stops
• Riding bicycles, skates, or similar devices
• Misusing information or assistance points
• Boarding or alighting after the acoustic signal
• Carrying dangerous or troublesome objects or materials
• Traveling in inappropriate conditions or places
• Accessing unauthorized areas, tracks, or tunnels
• Obstructing or forcing train doors or tampering with mechanisms
• Misusing alarm devices or preventing their proper use
• Performing actions that disrupt public order or FGC services
• Behaving in a way that endangers oneself or others
• Damaging or dirtying trains or facilities
• Remaining in facilities outside permitted hours
• Tampering with infrastructure elements related to operations
• Throwing waste out of windows or onto tracks
• Misusing evacuation routes or emergency exits or blocking them
• Begging or conducting artistic or commercial activities without company authorization

 

Failure to comply with these rules constitutes an offense under Railway Law 4/2006 of March 31. Penalties may include fines of up to €6,000 for minor offenses, up to €30,000 for serious offenses, and up to €300,000 for very serious offenses.

Ferrocarrils de la Generalitat de Catalunya declines all responsibility for accidents resulting from failure to comply with these regulations.

1. Terms and Conditions

The purchase of a ticket implies knowledge and unconditional acceptance of these General Conditions (conditions of sale, cancellation policy, rules of use, and rules of respect and Code of Conduct).

It is the customer’s responsibility to obtain prior information, before purchasing the ticket, about the specific characteristics of each ticket, as detailed in the corresponding ticket information text or on the corporate website.

Tickets can be purchased online or at the ticket offices at La Pobla de Lillet and Castellar de n’Hug stations. It is mandatory to reserve both the outbound and return journey times.

At the time of purchasing the ticket at the station, customers must check that the ticket issued matches their request, as well as the accuracy of any change received. The ticket must be kept until the end of the journey.

The ticket on sale is a same-day return ticket. This ticket allows travel from any station on the line for the outbound journey and the return journey back to the same departure station.

Ticket types include adult, child, senior, and group tickets. Child tickets are issued for children aged between 4 and 13 years. Children under 4 years of age may travel free of charge.

The general fare table can be consulted on the information display boards at the stations or on the corporate website.

Possession of a valid ticket guarantees the provision of transport in accordance with the conditions of validity but does not guarantee a seat on the train.

Various channels are available for users to submit complaints or suggestions to FGC. These can be consulted at this link.

 

2. Cancellation Policy

For purchases made through the online store, tickets may be cancelled up to 11:00 p.m. on the day before the validity date. No refunds will be issued after this time or once the travel date has passed.

Cancellation of purchased products must be carried out via the Customer Area, in the Order History section. By selecting the specific ticket and clicking on “View details,” you will have the option to request a refund if you are within the established period.

No other type of cancellation or exceptions will be considered beyond those specified in this document.

 

3. Rules for Use of Tickets and Facilities

To travel, it is essential to have purchased a ticket appropriate for the journey you wish to undertake.

A user is considered to be making improper use of the service when:

• They do not have a ticket or cannot present it when requested.
• The ticket has expired, i.e. it is used outside the period of validity established in the standard contract or special fares.
• The ticket is a reduced-fare ticket and the user cannot prove their entitlement to it.

If a passenger holds a ticket showing signs of having been altered or forged, the provisions of the relevant Railway Law shall apply.

Pets may be brought free of charge. Dogs must wear a muzzle and be kept on a leash from the moment they enter FGC facilities. Small animals must travel in baskets or cages and may not occupy a seat under any circumstances. Dogs considered potentially dangerous under Law 10/1999 of 30 July may not be handled by persons under sixteen years of age, either on trains or in stations (DOGC no. 2948, 9 August 1999). In accordance with Decree 170/2002 and Royal Decree 287/2002, the person accompanying the dog must carry the relevant license and proof of registration in the Municipal Register. The leash must be shorter than 2 metres, and no more than one dog per person is permitted.

 

4. Respect and Coexistence

FGC is a space that promotes coexistence. Users must therefore maintain civil, proper, and respectful behaviour towards other passengers and FGC staff, and must follow the instructions given by FGC personnel, signage, train and station announcements, and public address systems.

Users must comply with the following basic safety rules:

• Leaning out of carriages; boarding or alighting outside stations or when the train is not fully stopped; forcing or obstructing the opening or closing of doors; entering driver cabins; transporting goods of any kind except hand luggage; transporting flammable products or hazardous materials; and accessing tracks, tunnels, bridges, or viaducts reserved exclusively for railway use are prohibited.
• Any behaviour that endangers the physical integrity of other users or harms the interests of FGC is also prohibited.

The following are not permitted:

• Smoking in any FGC facilities.
• Posting notices.
• Distributing advertising materials.
• Street vending on trains or within FGC facilities.
• Bringing in objects or materials that may be dangerous or cause inconvenience.
• Carrying out activities or actions that may disturb or disrupt public order or FGC services.
• Actions that damage or dirty trains or facilities.
• Remaining on the premises outside established opening hours.
• Manipulating, destroying, or damaging any element related to railway circulation or service in general.
• Throwing waste out of windows or depositing objects on or near the tracks.
• Begging or carrying out any kind of artistic or commercial activity on trains or in facilities without company authorisation.

Failure to comply with these prohibitions constitutes an offence under Railway Law 4/2006 of 31 March and may be sanctioned with fines of up to €6,000 for minor offences, up to €30,000 for serious offences, and up to €300,000 for very serious offences.

Ferrocarrils de la Generalitat de Catalunya declines all responsibility for accidents that may occur as a result of failure to comply with these provisions.